This is the first part of a series ‘Proof of Concept’ articles showing how you can use Mexuar’s Corraleta Java communication applet. Let’s look at the product in more detail, the functionality, how to add CTT (click-to-talk) in your Microsoft Outlook® emails.
First let me explain the difference between both Corraleta Technology products:
Mexuar Corraleta™ Technology SDK is a software development kit enabling you to skin your own web based phone, communication tools and click-to-talk solutions.
We will talk about Corraleta™ SDK at a later date and show you where it is used and how easy developers can integrate Mexuar’s Java technology. This article will cover Corraleta™ Connect which was designed and developed using SDK.
Mexuar’s Corraleta™ Connect allows your customers or work colleagues to speak to you by simply clicking on a call button integrated in your application. Let’s first take a look at the functionality, then how embed the call button in your emails. Then you can experience talking through your emails as there is a demo sample available for you to try.
Remember, Corraleta is a unique VoIP implementation, meaning the calls are made using a web browser and internet connection. So calls PC to PC and PC to VoIP phones are free. You can have calls directed to your regular desk phone – without revealing your number - or to your mobile when you are away from your desk.
- Select a style colour and size for how you want the button to appear
- Add the company contact details which will be displayed when your office is closed
- Insert your company logo into the pop up window for corporate identity
Corraleta™ Connect – Call Configuration
The following can be preset using the administration tools:
- Calls - can be made PC to PC, PC to Desk Phone, PC to Mobile using a headset or USB handset
- Call divert - to a temporary or regional office number
- Voicemail – Divert calls to your existing answering service
- Email – After the voice prompt leave a message which will be sent to your email as a .wav or .gsm voice file. Playback the voice files in standard software products such as Windows Media® Player or Apple iTunes® and if you’re mobile on your Smartphone such as a Blackberry®
- Call Back – when your customer enters their landline number their call is connected immediately
- Maximum Call Duration - set a limit on call back to reduce time/costs
- Round Robin your calls when busy – ideal for sales office campaigns
- Call Centre – divert calls between offices and call centres during high peak times
- Agent Groups – create groups for sales or service for effective customer response
- Opening Times – specify the times of each day which calls can be routed
- Opening Exceptions – edit you local, national holidays and special opening hours
Once the design elements and configuration have been entered via Corraleta Connects administration tools a snippet is produced. What is a snippet? and what do I do with it?
Corraleta™ Connect Snippet
Here is a sample of the snippet Mexuar uses for customers to contact me directly:
Copy and paste the snippet into your HTML program. We used NVU™ and when viewed in normal mode you are able to copy and paste the ‘Call Us’ button into your Microsoft Outlook® signature. The button is identical to the one used in this blog.
What does your customer see?
Your customer will see an email with a ‘Call Us’ button embedded. When they click it a pop up window opens giving them the option to call you if they have a headset connected. Or alternatively if they don’t have a headset they can enter their landline telephone number for a call back.
How can you test this?
Send me an email with ‘Connect Mail’ in the subject field and we will send you a mail with the ‘Call Us’ button embedded: charles@mexuar.com
You can then click on the button and speak to me in the office. We are in the UK and our office hours are 9am-5pm GMT. If you would like to set up a specific time to test this please let me know.
We look forward to hearing from you!
Call or email me for further details charles@mexuar.com Office DDI +44 (0)161 866 0028We will add a series of demonstration modules to our blog spot http://mexuarapps.blogspot.com make sure you subscribe to our RSS feed.
Microsoft, Outlook and Windows Media are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple and iTunes are registered trademarks of Apple Inc.
